Security 
Our Commitment to Your Security and Privacy
Encompass Credit Union will never ask for your password or account details to be disclosed via a link within an email message. If you receive an email of this nature, please disregard the email, delete it from your computer and notify us on 13 13 61. Our staff will also never contact you over the telephone to ask you for any of your PIN's, Internet or Ready Phone access codes.
Accordingly, we have employed a wide range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.
Learn more about our Online Security Practices and our Online Communication Practices
Your Security, We Can All Play a Part…
At Encompass Credit Union, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services). As such, it's important that you do two things:
- keep informed
- improve your own online security
Keeping Informed
Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been attempted over the last few years; these scams will continue and you should be aware of them.
Things you can do to keep informed:
- Learn about the types of Online Security Risks you may encounter
- Understand the range of Online Security Practices and Online Communications Practices we have adopted
- Read our Online Security FAQs
- See our list of Online Security Links
Improving Your Online Security
Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.
- Learn about how to Improve Your Own Online Security and to safeguard your own information.
- Read our Online Security FAQs
For more information on fraud prevention please download our Fraud Prevention - Credit Union Booklet.
