Help

Here is some useful advice on using our website:

Browser Security

Before you go any further, please ensure you are using the latest version of your browser this will ensure that your browser contains important security features and that you can view our site properly:

• Download the latest version of Safari
• Download the latest version of Firefox
• Download the latest version of IE

FAQs

Listed below are the answers to some frequently asked questions you may have. We will be monitoring the questions members ask and adding to this section, so if your question is not covered, please get in touch.

Just click on a question from the list below to find the answer.

• How do I print?
• How can I view forms and other documents?
• What do I do if the website gets stuck?
• What browser should I use?
• What is the optimal screen resolution for this site?
• What do I do if I get a page error?
• How can I get further information?

How do I print?

Just click on the 'print this page' link at the top right of every page. This will give you a printer-friendly version of the page you are looking at. Then just click on the print icon on your browser.

How can I view forms and other documents?

Some forms and documents on this site are provided in .pdf format; these require version, 4.0 (or later) of Adobe Reader. See the Adobe web site for more information about Adobe Reader. You can download Adobe Reader by clicking on the "Get Adobe Reader" button below. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser.

What do I do if the website gets stuck?

If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately.

What browser should I use?

The Credit Union site has been optimised for:

PC: Mozilla Firefox versions 3.5 and Internet Explorer version 8, 7 and 6 and MAC: Apple Safari version 4.

Please update your browser if you start experiencing problems. ^

What is the optimal screen resolution for the site?

The Credit Union Web site has been optimised for monitors running at a resolution of 1024 x 768 pixels or higher. If you have trouble viewing certain parts of the Web site please change your monitor settings.

PC screen resolutions
1. Right mouse click on your desktop (screen background) and select properties
2. This will open up a box with your screen properties
3. Select the settings tab and choose '1024 x 768'
4. After this selection click 'apply'. Your computer may ask you to restart your machine.
The latest video cards and monitors can make these changes without restarting.

Macintosh screen resolutions
1. Click the Apple menu (top left of screen) and select Control Panels
2. Double click the Control Panel 'Monitors & Sound' (If you are using System 7.5 or earlier, you will need to double click the Control Panel 'Screen'
3. Click the 'Monitor' button. Your current resolution will be displayed on the right of the Control Panel window
4. Select '1024 x 768'
5. Close the Control Panel 'Monitors & Sound'. Your new settings will automatically be updated. ^

What do I do if I get a page error?

When browsing the Credit Union site you may come across page errors. If these errors persist please contact us. ^

How can I get further information?

For further information or help in regards to the Web site please contact us. ^