Trouble logging in?

What If I've Forgotten My Access Code Or It Does Not Work?

You must notify the Encompass Credit Union that your access code is not working or you have forgotten your code. We will issue you a new code after we have performed the appropriate identity checks.

What browser should I use?

The Encompass Credit Union site has been optimised for Internet Explorer 5.0+ and Netscape Navigator 6.0+. Please update your browser if you start experiencing problems.

Microsoft Internet Explorer
Download Microsoft Internet Explorer PC version
Download Microsoft Internet Explorer Macintosh version

Download Netscape Navigator for PC and Macintosh

How do I check which browser version I am using?

To check the version you are using, go to Help on the browser then either About Internet Explorer or About Netscape, the version that is on that machine will be displayed.

What is the optimal screen resolution for the site?

The Encompass Credit Union Web site has been optimised for monitors running at a resolution of 800 x 600 pixels or higher. If you have trouble viewing certain parts of the Web site, including Internet Banking, please change your monitor settings.

PC screen resolutions
1. Right mouse click on your desktop (screen background) and select properties
2. This will open up a box with your screen properties
3. Select the settings tab and choose '800 x 600'
4. After this selection click 'apply'. Your computer may ask you to restart your machine. The latest video cards and monitors can make these changes without restarting.

Macintosh screen resolutions
1. Click the Apple menu (top left of screen) and select Control Panels
2. Double click the Control Panel 'Monitors & Sound' (If you are using System 7.5 or earlier, you will need to double click the Control Panel 'Screen'
3. Click the 'Monitor' button. Your current resolution will be displayed on the right of the Control Panel window
4. Select '800x600'
5. Close the Control Panel 'Monitors & Sound'. Your new settings will automatically be updated.

Questions?

If you have any questions, please contact us