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Contact Us

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Do you have a question for us, looking for a branch or need a mobile lender to come and see you? You'll find all the information here.

General Contact Information
Online use our Online Enquiry Form
Phone 13 13 61 (Mon - Fri: 9.00am - 5.00pm)
+61 2 9245 1040 (for overseas callers)
Fax (02) 9245 1144
Lending fax (02) 9245 1111
Ready Phone 13 13 61
Administration Office 59 Buckingham St, Surry Hills NSW 2010
Postal PO Box 881, Haymarket NSW 1240

Branch locations and operating hours

  Central Branch

Central Railway Square 14 - 18 Lee Street Sydney NSW 2008

Operating Hours:

Monday - Friday 9:00am - 1:00pm Closed for lunch 1:00pm - 2:00pm Open 2:00pm - 5:00pm

  Chullora Branch

Shop 23 Chullora Marketplace 355 Waterloo Road Chullora NSW 2190

Operating Hours:

Monday - Friday 9:00am - 5:00pm

  Hamilton Branch (Newcastle Mutual Banking Centre)

Cnr Donald and Beaumont Street Hamilton NSW 2303

Operating Hours:

Monday - Friday 9:00am - 5:00pm

  Parramatta Branch

Level 3, Shop 3007 Westfield Shopping Centre 159 - 175 Church Street Parramatta NSW 2150

Operating Hours:

Monday - Friday 9:00am - 5:00pm

Click here for a map of our address details and our hours of operation


Lost or Stolen Visa Cards  
Mon - Fri: 9.00am - 5.00pm 13 13 61
Visa Lost and Stolen Card Hotline 13 13 61 (after hours)
Visa Worldwide Assistance View a list of worldwide contact numbers

ATM Locations


Do you need to reset your Internet and Ready Phone banking access codes?

Access codes service helpline  
Mon - Fri: 9.00am - 5.00pm 13 13 61

Mobile Mortgage Lending Service

Encompass has a Mobile Mortgage Lending team able to meet at a time and location convenient for you to discuss home loans and even arrange an application with you. Learn more


Mobile Lender
Pauline Henderson (Sydney Region)
0410 626 053

Send us your feedback

We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions. Use our online feedback form to provide us with your compliments, suggestions or complaints. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

Internal Dispute Resolution

Our staff will try to fix all problems immediately. However if it is a more complicated matter, it may take longer to investigate. We will address your complaint in a prompt manner and endeavour to resolve the problem. We will contact you within 3 working days and advise you of the outcome within 21 days.

External Dispute Resolution

If you are still unsatisfied with our response you will have access to our external dispute resolution organisation, the Financial Ombudsman Service.

Financial Hardship Assistance

For further information on Financial Hardship Assistance,visit our Financial Difficulty section, contact the Collections team on 13 13 61, email  e-mail address is being protected from spambots. You need JavaScript enabled to view it !dea or call into one of our branches. Our Financial Hardship Assistance service is available between the hours of 9am and 5pm Monday to Friday.

Financial Planning

Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review our Terms and Conditions and Financial Services Guide before acquiring the product.
Encompass Credit Union Ltd is authorised under The Banking Act to conduct banking business.
© 2014 Encompass Credit Union Ltd | ABN 43 087 650 011 | AFSL and Australian Credit Licence Number 238 426 | BSB 802 184

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