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For Lost or Stolen Cards Hotline
Visa Card
| Australia Wide | 1800 224 004 |
|
Worldwide Assistance |
ATM Locations
rediATM
www.rediatm.com.au
General Contact Information
|
Online |
use our Online Enquiry Form |
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| Phone | 13 13 61 (Mon - Fri: 9.00am - 5.00pm) +61 2 9245 1040 (for overseas callers) |
| Fax | (02) 9245 1144 |
| Lending fax | (02) 9245 1111 |
| Ready Phone | 13 13 61 |
| Administration Office | 59 Buckingham St, Surry Hills NSW 2010 |
| Postal | PO Box 881, Haymarket NSW 1240 |
Business Numbers
| ABN | 43 087 650 011 |
| AFS Licence No. | 238 426 |
| BSB | 802 184 |
Please click on the branch icon for hours of operation and address details.
Please note that the above trading hours for Encompass Branches are not applicable for national and NSW public holidays.
ParramattaBranch (featured below)
Mobile Mortgage Lending Service
Encompass has a Mobile Mortgage Lending team able to meet at a time and location convenient for you to discuss home loans and even arrange an application with you. Learn more
| Mobile Lender | Gillian Soden | Pauline Henderson |
| Phone | 0420 300 340 | 0410 626 053 |
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Access Code Service Help Line
For resetting of Internet and Ready Phone banking access codes.
| Mon - Fri: 9.00am - 5.00pm | 13 13 61 |
Send us a Compliment
Happy with the service? Please give us your feedback - as we like to pass on member compliments to our staff.
Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.
Suggestions for Improvement
We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.
Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
Internal Dispute Resolution
Our staff will try to fix all problems immediately. However if it is a more complicated matter, it may take longer to investigate. We will address your complaint in a prompt manner and endeavour to resolve the problem. We will contact you within 3 working days and advise you of the outcome within 21 days.
External Dispute Resolution
If you are still unsatisfied with our response you will have access to our external dispute resolution organisation, the Financial Ombudsman Service.
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Changes to the Government Guarantee Scheme
In October 2008 the Federal Government introduced a temporary deposit guarantee capped at $1 million per person.
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Rates on hold after first 2012 RBA meeting
Despite economists’ predictions for another rate cut the Reserve Bank have today decided to keep rates at 4.25.
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Why our members joined Encompass Credit Union
Results from the Encompass Credit Union 2011 Online Survey.
CONTACT US 13 13 61 | DISCLAIMER | PRIVACY POLICY | SECURITY | COMPLAINTS | © 2012 Encompass Credit Union Ltd (ABN 43 087 650 011) (AFSL/ACL 238 426) (BSB 802 184)
Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review our Terms and Conditions and Financial Services Guide before acquiring the product.
