Encompass Credit Union

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Contact Us

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Do you have a question for us, looking for a branch or need a mobile lender to come and see you? You'll find all the information here.

Locate Us

Click on the here for our hours of operation and address details.

Cards 

Lost or Stolen Visa Cards  
Mon - Fri: 9.00am - 5.00pm 13 13 61
Visa Lost and Stolen Card Hotline 13 13 61 (after hours)
Visa Worldwide Assistance View a list of worldwide contact numbers

ATM Locations

rediATM www.rediatm.com.au

General Contact Information

Online use our Online Enquiry Form
Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone 13 13 61 (Mon - Fri: 9.00am - 5.00pm)
+61 2 9245 1040 (for overseas callers)
Fax (02) 9245 1144
Lending fax (02) 9245 1111
Ready Phone 13 13 61
Administration Office 59 Buckingham St, Surry Hills NSW 2010
Postal PO Box 881, Haymarket NSW 1240
Business Numbers  
ABN 43 087 650 011
BSB 802 184

Do you need to reset your Internet and Ready Phone banking access codes?

Access codes service helpline  
Mon - Fri: 9.00am - 5.00pm 13 13 61

Mobile Mortgage Lending Service

Encompass has a Mobile Mortgage Lending team able to meet at a time and location convenient for you to discuss home loans and even arrange an application with you. Learn more

Mobile Lender Gillian Soden
Phone 0420 300 340
Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Send us your feedback

We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions. Use our online feedback form to provide us with your compliments, suggestions or complaints. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

Internal Dispute Resolution

Our staff will try to fix all problems immediately. However if it is a more complicated matter, it may take longer to investigate. We will address your complaint in a prompt manner and endeavour to resolve the problem. We will contact you within 3 working days and advise you of the outcome within 21 days.

External Dispute Resolution

If you are still unsatisfied with our response you will have access to our external dispute resolution organisation, the Financial Ombudsman Service.

Financial Hardship Assistance

For further information on Financial Hardship Assistance,visit our Financial Difficulty section, contact the Collections team on 13 13 61, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  e-mail address is being protected from spambots. You need JavaScript enabled to view it !dea or call into one of our branches. Our Financial Hardship Assistance service is available between the hours of 9am and 5pm Monday to Friday.

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