Home | Site Map | Contact Us | Help

Direct Debit

You can have many of your payments debited directly from your account. Examples include:

• Utility bills
• Insurance payments
• Credit card monthly repayments
• Loan repayments
• Charitable donations

All you need to arrange for a Direct Debit on your account is our BSB: 802 184 and your membership number. You must provide these details to the Direct Debit organisation / company with whom you are setting the debit up with. Please be aware that there are certain fees and charges associated when a Direct Debit is dishonoured due to insufficient funds. See our Fees and Charges guide for more details.

To find out if you can establish your payments on the direct debit system please speak to one of our members services staff on 13 13 61.

Direct Credit

Direct Credit (also known as Electronic Funds Transfer or EFT) is an easy option for depositing funds, such as your salary, into your Encompass account.

Direct Credit is like Direct Debit, but instead of the product provider asking us for the funds, you are requesting payments to be transferred. Direct Credit allows you to make single payments or we can set up a regular transfer from your account.

Simply quote our BSB: 802 184, your member number and your member name to the remitter of the funds. Examples include:

• Salary
• Pension/allowance
• Tax refund

Providing this information to the payee will allow them to make payments directly into your account electronically.

Note: when providing information on your membership, always adopt sensible security practices. Learn more about good online security practice.

Questions?